IT Support Analyst

Job description

Job Title: IT Support Analyst Reporting Relationship: Assistant Director of IT Support & Consultation Unit: Central Administration: Department: ITS Support-Central Administration: Campus Location: Maxwell Center, Marion, IN Summary of Position: The IT Support Analyst is responsible for providing advanced technical and computer support for students and employees of Indiana Wesleyan University. Support is provided via multiple modalities: face-to-face in office, face-to-face in the field, phone/voicemail, and email. This position is expected to troubleshoot and document fixes for all incidents escalated to this team. IT Support Analysts are the primary escalation point for the student-staffed IT Support Representatives. Analysts are expected to aid in the development of standard operating procedures to empower the IT Support Representatives to resolve issues on first contact. Duties and Responsibilities: Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement. - Troubleshoot advanced technical problems using a variety of tools - Pro...