Guest Service Agent, Summer Seasonal

Job description

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel. Job Summary: To process the arrival and departure of the hotel’s guests through the hotel property management system, post charges to accounts and take telephone reservations as required. Benefits: - Greet and welcome guests upon arrival. - Ensure cash float is balanced at the beginning and end of each shift. - Ensure all registered guests have enough payment via credit check report and have the proper identification presented. - Ensure all daily arrivals are gone through and special requests are taken care of. - Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged. - Ensure all guest complaints or concerns are dealt with promptly and eff...