Service Manager

Job description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description: Inetum is looking for an experienced Service Manager to lead our service operations team. You will be responsible for service delivery, team management, and customer satisfaction. This role requires strong leadership, good communication skills, and a focus on continuous improvement. Key Responsibilities: - Lead and manage the service team to deliver high-quality services on time - Monitor SLAs and KPIs and ensure service targets are met - Handle escalations and support the resolution of critical customer issues - Improve service processes and define standard procedures -...