Complaints Officer

Job description

Help Us Shape the Future of Aged Care Trilogy Care is Australia’s fastest-growing approved provider of the Federal Government’s Support at Home program. Our innovative Self-Management and Fully Coordinated models delivers greater choice, transparency, and value to our clients, ensuring they spend less on management fees and more on long-term care and services. At Trilogy Care, we take immense pride in creating an empowering and fulfilling workplace for our dedicated employees. We believe that our team is the cornerstone of our success and as such, we are committed to providing a supportive and rewarding environment. About the Role: We’re seeking a proactive Quality and Complaints Officer to join our Quality & Operations team. You’ll play a vital role in safeguarding service quality, managing regulatory complaints, and supporting Serious Incident Response Scheme (SIRS) reporting. This role combines governance oversight, complaints resolution, and quality assurance with opportunities to improve processes and adopt new technology. It’s ideal for someone detail-oriented, collaborative, and passionate about continuous improvement in aged care. What You’ll Do: - Support the management of...