Member Services Coordinator

Job description

CAMS is part of the Associa family. Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Blue Ridge Mountain Club POA is seeking a self-motivated, enthusiastic, responsible person to provide exemplary service to members and represent the BRMC community at large. Core responsibilities include promptly answering and managing inquiries via email, phone, or online platforms, resolving and troubleshooting account and general inquiries related to member accounts, managing external inquiries as relates to general information related to the club, assisting in maintaining informational content on various communication platforms, assisting in planning member focused events. Responsibilities: - Complete New Owner Welcome Process for every new buyer - Set up access PINS for amenity centers, coordinating with Gate Team to ensure smooth transition into the community - Communicate with new members through a series of emails regarding Operations, account set up, and other items as necessary - Set up new members with portal access, answering any additional questions and providing tutorials when necessary - Schedule and hold new member orientation - Maintain r...