Network Operations Advisor - DOI and Regulatory Response - Express Scripts - Hybrid or Remote

Job description

At Evernorth, we are ambitious and compassionate problem-solvers committed to doing what’s right for our clients, customers, and communities. As a Network Operations Advisor on the Network Strategy & Operations team, you will play a critical role in managing and coordinating responses to regulatory inquiries and official legal complaints tied to our national retail pharmacy network. This role sits at the intersection of operations, regulatory affairs, and legal response. You will lead complex workstreams, translate nuanced issues into clear narratives, and partner across the enterprise to ensure timely, accurate, and thoughtful engagement with state regulators. This is a highly visible role requiring sound judgment, strong communication skills, and the ability to navigate ambiguity while driving outcomes. Key Responsibilities: This role delivers impact through strategic coordination, cross‑functional leadership, and clear external communication, including: Serving as a central point of coordination for Department of Insurance (DOI) complaints, regulatory inquiries, and official legal complaints, ensuring timely intake, triage, and response. Leading cross‑functional workstreams to e...