Customer Service Representative

Job description

Nextep’s Customer Service Specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our client's questions when they call, email, or chat with us. If you love to work with people, don’t stop until the problem is solved, and are reliable and timely, apply today! About the role: - Quite frankly, there is no “typical day” for our customer service team. One minute you could be answering client questions about benefits and the next you are working through system processes relating to payroll, HR and so much more! - Assist with the maintenance and optimization of internal systems and processes to improve efficiency and effectiveness - Our customer service specialists provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats. - Customer service is key for this role because you’ll spend a good portion of your time helping clients, answering questions, and finding solutions. - Respond to inquiries and requests from clients and internal stakeholders in a timely and professional manner. About us: Nextep has four values that you’ll find in our employees and our clients: p...