Front Desk

Job description

Member Experience Associate (Front Desk) Arch Amenities Group , the world’s leading fitness and amenity management firm, is seeking a dedicated and service-oriented Member Experience Associate (MEA) to support a premier fitness facility serving the Grandview Heights, Italian Village, Quarry Trails, and Harrison West neighborhoods in Columbus, OH. This role is ideal for someone who thrives in a front-of-house, member-facing environment , values hospitality, and takes pride in maintaining a polished, welcoming space. Full-Time Positions Available: Position Summary: The Member Experience Associate plays a vital role in delivering an exceptional front desk and in-facility experience for members and guests. Reporting to the Member Experience Manager, the MEA serves as the primary point of contact during staffed hours—welcoming members, managing account needs, maintaining facility standards, and supporting daily operations. This role is key to member satisfaction, retention, and community culture , ensuring the gym operates smoothly, professionally, and safely. Key Responsibilities: Front Desk & Member Support: Greet members and guests warmly and professionally upon arrival. Serve as the...