Duty Manager

Job description

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally. The Duty Manager is responsible for ensuring and improving the performance, productivity, efficiency, and effectiveness of various teams. Additional focus on workforce planning and profitability to ensure the full utilization of resources while maintaining enhanced compliance standards. Within this role, they must remain in tune with industry standards and play a pivotal role in the client relationship and direct reports development. Duty Manager Job Responsibilities: Responsible for adherence to operational systems, processes, and policies in support of the organization's visions and client requirements. Collaboratively coordinate and implement a workforce plan with the Resource Optimization Manager (ROM) team to meet daily, weekly, and monthly service and safety requirements within the operational scope. Involves actively mentoring management and frontline personnel emphasizing developme...