Oracle Customer Cloud Service Analyst

Job description

We are seeking an Oracle Customer Cloud Service Analyst to join our team and provide expert support for CCS applications. This role ensures the stability, performance and availability of our cloud-based customer service solutions, while delivering exceptional service to internal and external stakeholders. About Us: Affinity Water is the UKs largest water-only supplier, providing sustainable, high-quality water to 3.85million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future. Key Responsibilities: Application Maintenance & Support: Provide Level 1 & 2 support for Oracle CCS applications and related systems. Troubleshoot and resolve application issues, including root cause analysis. Monitor system performance and proactively resolve issues and address potential problems. Deliver training and ongoing support to team members. Incident & Problem Management: Triage and resolve software support and data processing issues. Manage incidents, service requests and problem resolution using ITSM tools. Perform ro...