Claims Customer Service - First Report Technician

Job description

Claims Customer Service - FNOL Technician Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Claims Customer Service Representative to join our growing Personal Lines Auto team in our Farmington, CT office. The Claims Customer Service/FNOL (First Notice of Loss) Representative serves as the initial point of contact for reporting parties following an auto loss . This role involves managing a moderate volume of FNOL inquiries and creating new auto claims efficiently and accurately . The ideal candidate will excel in delivering exceptional customer service, ensuring a positive experience for all clients. No prior insurance experience in needed. Responsibilities: - Actively listen to customers and engage with them positively, demonstrating empathy and understanding. - Confirm initial coverage details and provide clear, concise information to customers. - Accurately enter information into the FNOL system and set up claims for success. - Communicate effectively and promote our added value services, highlighting how they benefit the customer. - Transfer calls...