People Experience Representative I - Part Time

Job description

Department: 14200 Enterprise Corporate - People & Culture Shared Services Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Remote Monday-Friday 7:30 am - 11:30 am CST Pay Range: $25.30 - $37.95 Part Time (20 hours per week) acting as front line for teammate support. Provide timely, accurate and exceptional support experience for our teammates and leaders. Human Resources background and Bachelor's Degree is desired. Major Responsibilities: Driven by a passion for service and delivering exceptional customer experiences . Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. R esponsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within id...