Technical I, IT Operations (TCF)

Job description

Job Title: Technical I, IT Operations (TCF) Job Description: Provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. Technical Support I, IT Operations (T10) Job Code - JT0022: Position Summary: P rovides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain , analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. Key Duties and Responsibilities: Excellent proven skills on service management fundamentals with hands on expertise in Problem Management...