Patient Navigator LPN

Job description

Description GENERAL SUMMARY: The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway. ESSENTIAL JOB FUNCTION/COMPETENCIES: Responsibilities include but are not limited to: - Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available. - Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options. - Resolves patient problems and needs by utilizing team strategies. - Tracks and documents metrics and outcomes. - Identifies support groups appropriate for patients and families and coordinates scheduling of appointments. - Provides age and culturally appropriate information and resources during the diagnostic evaluation. - Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging t...