IT Help Desk Technician I - Temporary Position

Job description

We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure. NOTE: This is a temporary position, anticipated to last six months in duration. Key Responsibilities: - Serve as the first point of contact for users seeking technical assistance. - Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person. - Install, configure, and deploy computer systems, peripherals, and software applications. - Assist users with application issues, and guide them in utilizing software effectively. - Maintain inventory of IT equipment and ensure proper software licensing. - Document, track, and manage support requests in the help desk ticketing system. - Provide basic IT training to staff on new technologies. - Collaborate with senior IT staff on the resolution of more complex issues. - Assist with IT projects and initiatives as assigned. Requirements: - Associate's degree in Information Technology, Computer Science, o...