Customer Service Representative

Job description

Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage. Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it. Role Summary: Reporting to the Customer Service Director, provide a high level of service, support, and advisory assistance to both internal and external B2B customers, with a specific focus on managing Amazon Vendor orders and ensuring operational excellence. Work Location : Cassola, Italy/Hybrid - at least 3 days a week in the office, and 2 days a week working from home Main Responsibilities and Tasks: Process orders via Vendor Central and coordinate pre-shipment activities Collaborate with the Amazon Commercial Manager to manage process priorities and complex case scenarios Work closely with Demand Planning and Supply Chain teams to manage cancellations a...