Customer Service Manager

Job description

Core Responsibilities: and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance issues are addressed during the quoting process for customers. - Serve as the site's primary point of contact for customer communication/escalations post-deal. - Oversee backlog review, order entry, and customer scorecard management. - Support contract closeout and post-sales follow-up activities. - Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues to commercial leadership and site management as necessary to ensure swift resolution. - Monitor customer satisfaction and lead visits/audits. - Disseminate contract requirements, deliverables, and terms and conditions to functional areas. - Oversee the review and analysis of the Customer Service Analyst’s daily activities, including but not limited to customer schedule changes to understand impact to sales plan and operations; coordinate and administer any pricing changes required by customer changes. - Responsible for monitoring and maintaining standard work practices at the site level to ensure consistency...