In Room Dining Order Taker-Part Time - The Langham, Chicago

Job description

Primary Objective of Position: Answer internal calls while providing service, order taking of food and beverages items in guest rooms according to hotel specifications, courteously and efficiently. Assist in the maintenance of the In Room Dining area and equipment. Responsibilities and Job Duties: - Promptly answer guests’ calls, announce any specials, promote menu items and answer questions regarding preparation methods. - Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy. - Input order information into POS, allowing kitchen staff to begin preparation; note any special requests clearly. - Accurately assist ringing up and posting honor bar charges to Guest Folios. - Assist service staff during peak periods by preparing service trays and generally assisting with all efforts to ensure prompt delivery. - Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest. - Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention corrective action could be taken whe...