Guest Services (Universal Agent Ambassador)- Sports Illustrated Resort- Nashville

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary: The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes. Essential Job Responsibilities: Responsibilities include, but are not limited to: Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following...