Portfolio Lead | Delivery Lead

Job description

The Portfolio Lead acts as the primary point of contact between FAST and one, or several, clients assuring that their customers are achieving sustained value. The Portfolio Lead is responsible for providing a senior level presence around the daily on-going activities surrounding an implementation. The Portfolio Lead has broad discretion when exercising independent judgement. The incumbent has expert business knowledge and typically 15+ years of experience. Understands customer’s objectives and roadmap (where applicable) to ensure work and priorities are driven in the right direction. Understands leading practices to be able to provide coaching on how the customer team acts to achieve the desired outcomes from an agile/program standpoint. Works with customer and coach them through prioritization of work and additional functionality based on objectives. Acts as an outlet for team on the ground when customer team is deviating from agreed upon behavior/principles. Provides Customer team coaching on what they can/should do to get back in alignment. Maintains alignment between work and objectives. Understands demand to achieve those objectives and ensure that team is staffed effectively....