Operations Associate

Job description

Work Location - Sydney The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer. You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided. What you’ll do: Deliver excellent customer service via phone and email assisting with inquiries. Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service Handle complaints in a highly professional manner Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures Work closely with other teams to escalate and resolve more complex issues. Ensure compliance with privacy and security guidelines when handling sensitive customer data. Maintain a positive and solution oriented approach to ensure a positive experience for our customers. Ability to...