Scheduler - Clinic

Job description

The Scheduler greets customers entering the department or by telephone to schedule patient appointments for single or multiple deparatments or services. Gives specific patient directions and instructions related to the appointment. May hear and resolve complaints from patients and public. Maintains and updates all scheduling information. May also make reminder phone calls to patients prior to their appointment. Works with insurance carriers, financial counselors, and other ancillary staff as needed to coordinate the appointment. Relies on established guidelines to accomplish tasks and works under close supervision. High School diploma - TECHNICAL TASKS - Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers - Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment - CRITICAL THINKING - Completes all duties scheduled during the workday without interference to the quality of work - Responds to changes in the work schedules as necessary; continually uses time to departmental advantage - Regularly accepts add...