Automotive Service Center Customer Service Associate

Job description

Benefits: The Customer Service Associate serves as the first point of contact for customers at Midas Daly City. This role is responsible for providing exceptional customer service, coordinating repair schedules, and ensuring a seamless and positive experience for every customer. The ideal candidate is friendly, organized and has a passion for helping others. - Bonus based on performance - Employee discounts - Flexible schedule - Free food & snacks - Free uniforms Key Responsibilities: Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish. Appointment Scheduling : Manage incoming calls and coordinate with the service team to ensure timely service. Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help any questions they may have Administrative Duties : Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace. Qualifications: Compensation: $22.00 - $25.00 per hour - Proficiency with computers and technology - Strong communication and interpersonal skills - Previous customer service experi...