Service Manager - Tractor

Job description

Working Hours/Days 40/5 Overview: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset. Basic Duties: - The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location. - Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork - Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability - Responsible for the Shop Service P&L - Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy - Manage day-to-day activities of Service Department personnel - Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency - Manage service, repair and reconditioning of machines and components - Manage new and used equipm...