BIA - CT Customer Service Manager

Job description

Connecticut Agency Customer Service Manager - Bearingstar Insurance | A Member of the Arbella Insurance Group Bearingstar Insurance is a leading property and casualty provider in MA and CT, writing over $100M in premium with a strong Personal Lines focus. We offer competitive salaries, bonuses, excellent benefits, and strong development programs — all within a dynamic culture that blends independent agency feel with the resources of a large parent company. We are currently looking for a motivated and self-driven individual to join our team as a Customer Service Manager in Connecticut. Primary Function: The Customer Service Manager provides strategic and frontline leadership to Bearingstar's CT Customer Service Department, including direct management of our Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations. This role requires close collaboration with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an Agency-wide playbook that drives consistency and supports profitable growth. Key Responsibilities: - Manage CT Office Managers and provide leadership across all CT service function...