Support Center Technician - Night Shift

Job description

Responsibilities: - Answer incoming calls in a professional and courteous manner. - Thoroughly document and escalate potential problems via helpdesk support software and phone system. - Contact on-call based on Standard Operating Procedure - Perform other work related tasks as required and as assigned - Comply with all NOV company and HSE procedures and policies. Qualifications/Requirements: - Document and escalate potential problems via helpdesk system - Use helpdesk, tracking system and website information to ensure all customer data is up to date - Have an awareness of information security when working on and with customer information - Monitor and maintain computer systems and complex networks - Diagnose hardware/software issues - 3 to 5 years experience in a customer support role - Experience with M/D Totco data acquisition and visualization technologies strongly preferred - A record of successful resolution of customer support issues as an individual contributor. - A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. - Experience with Jira service desk - Excellent written and oral commun...