Lead Technical Support Engineer

Job description

What's the role? We are seeking a Lead Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization. Location: Remote Bay Area, California: The ideal candidate possesses: - Customer orientation and excellent communication skills that enable them to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. - An ability to think strategically about business, product, and technical challenges as they help our customers leverage HERE services to solve their business problems is required. - Skills that allow them to will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution. - A desire to provide actionable insights and drive continuous improvement opportunities, given the broad exposure...