Sr. Team Lead, Client Support

Job description

The Sr. Team Lead, Client Support is responsible for overseeing a team of support professionals that act as a first point of contact for escalations. The scope of this job focuses on day-to-day management, team development, maintaining service delivery standards, and promoting operational excellence. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: - Act as the primary escalation point for unresolved client issues and collaborate with internal teams to drive timely solutions. - Mentor and coach team members to consistently deliver high-quality client support services. - Monitor team performance metrics, including response and resolution times to minimize client disruption and maximize team efficiency. - Coordinate daily operational activities by ensuring workloads are balanced and client service level agreements are met. - Drive team initiatives to improve efficiency, supportability, and client satisfaction. - Provide input on team training and development plans. - Perform other job duties as assigned. Required Qualifications: - Bachelor's Degree or equivalent work experience - At least 2-4 years relevant client-facing work experie...