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Office Services Specialist

RICOH · Baltimore, Maryland, US

Legal Senior Onsite Service Specialist Legal Environment Responsibilities: - Understand client matter workflow, including charge backs to firm and/or clients...

Job description

Legal Senior Onsite Service Specialist Legal Environment Responsibilities: - Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. - Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). - As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette. - Assist with scheduling needed equipment, labor, and supplies for offsite trials. General Responsibilities: - Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. - Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. - Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. - Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. - Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. - Handle time-sensitive documents that are confidential in nat...