Lead Customer Care Associate (Home Health)
Adventist Health · US
Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized...
Job description
Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards. So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization. Job Summary: Provides day-to-day support for the Home Health patients and department. Assists in coaching, mentoring and providing on-going feedback to Customer Care team members. Job Requirements: Education and Work Experience: - High School Education/GED or equivalent: Preferred - Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred - Five years' relevant experience: Preferred Essential Functions: - Handles incoming calls from plan members and healthcare providers for the assigned health plans. Provides information as needed for questions related to medical, dental, vision, and prescription drug claims based upon the benefit descriptions and plan provisions of a variety of group plans. Documents all calls. - Receives referrals and pre-certi...