Patient Access Team Lead / Emergency Department - Allegheny General Hospital - Full-Time

Job description

Company: Allegheny Health Network Job Description: GENERAL OVERVIEW: Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assume clinical and financial risk of the organization when collecting and documenting information on the patient's behalf. Completes one or more of the following processes (proper patient identification, scheduling, registration, financial clearance, authorization, and referral validation, creates estimate, and payment collection when applicable). Connects patient to financial advocacy resources when appropriate, provides or obtains signatures on regulatory paperwork as required. Articulates information in a manner that patients, guarantors, and family members understand so they know what to expect and understand their financial responsibilities. Displays a strong attention to detail, excellent communication skills, empathy and compassion for patients and their families. Has the ability to multitask, work swiftly under pressure in a high acuity patient environment, and work collaboratively with healthcare professionals. Must stand for extended periods of time and use a comput...