Director, Experience of Care - Patient & Provider Advocacy

Job description

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: Leads, directs, and coordinates strategic and tactical plans that accelerate and result in measurable and continual progress in meeting the organization's experience of care objectives. Works collaboratively with market dyad leadership teams and system experience of care leadership to implement the system experience of care strategy. Partners closely with operational leaders to ensure all channels of care have experience of care as the top priority and that care is delivered as such. Identifies opportunities for improvement at the front line and any global process change or improvement necessary to achieve high patient satisfaction. Works to cascade strategies and execute action plans to improve experience of care while supporting operational and financial success. Responsible for overall management of activities and resources related to planning, budgeting, organizing, staffing, directing, monitoring and coordinating the department's work efforts. Provides direction and ensures effective implementation of experience of care programs, strategies, and...