Head of Automation Healthcare Software (f/m/d)

Job description

We are the leading provider of software in the healthcare sector. With our vision that “Nobody should suffer or die because medical information was missing, never and nowhere.” , we are shaping a digital healthcare world in which information is secure, reliable, and available exactly where it is needed. Our solutions are used by healthcare professionals, institutions, and partners around the globe. To further digitalize and transform our service landscape, we are strengthening our leadership team with a visionary and hands-on executive for digital service and AI-driven automation. Your contribution: - Shape the Vision: Shape and execute an AI-first strategy for digital service, closely collaborating with global Customer Care and Field Service leaders to transform operations. - Turn Insights into Action: Translate business requirements into actionable roadmaps for AI, automation, and digital service capabilities, ensuring customer-centricity and measurable value. - Scale for Impact: Design and implement globally scalable, digital operating models across all service channels, harmonizing tools and data for efficiency and consistent user experience. - Lead Intelligent Automation: Lead...