Counter Sales

Job description

Counter Sales is responsible for selling welding equipment and supplies to customers using technical knowledge of welding techniques and metal working process. They will provide support to other internal departments such as Inside Sales / Customer Service, Sales and Distribution. They will field and assist incoming customer calls. Essential Duties and Responsibilities: - Sell welding equipment, materials, and supplies to customers within company pricing guidelines using technical knowledge, advising, and trouble-shooting problems - Field all incoming calls and route to appropriate personnel - Create order entries for customer requests and coordinate delivery schedules - Consult manuals/references/technical books and share pertinent information with personnel as appropriate - Work with customers and vendors to expedite or locate missing, misrouted, delayed or damaged merchandise - Sell and assist customers with cylinder transactions and various programs - Handle customer complaints - Restock merchandise by labeling products, applying bar codes, pricing products, replacing with seasonal items, etc. - Assemble products for demo displays - Maintain cleanliness of store and demo room to...