Service Operations Planner

Job description

Core Responsibilities: 1. Service Planning & Execution 2. Customer Relationship Management 3. Documentation & Compliance 4. Financial Management 5. Performance & Continuous Improvement - Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs - Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments - Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences - Ensure fair workload distribution and meet efficiency, productivity, and overtime targets - Communicate and confirm service dates with customers for centralized planning accounts - Maintain ongoing dialogue with customers to understand their scheduling preferences - Respond to customer and engineer calls for queries and task reassignments - Update customer web portals with required PM visits completion reports and information - Coordinate with the documentation team to ensure all required paperwork for site access and invoicing - Ensure proper use of ERP system and Mobile Field Service tools - Comply with ITC policy and ensure all trade comp...