Customer Service Coordinator

Job description

Job Title: Customer Service Coordinator Department: Customer Service & Sales Support Reports to Customer Service Supervisor Location: Barcelona, Spain – Headquarters SUMMARY: Performs a wide range of complex duties in the Customer Service & Sales Support Department, requiring a high level of understanding of all job functions. Primary responsibilities are accurate order processing, delivery creation and shipment processing, and providing excellent customer service, building strong customer relationships through courteous and prompt resolution to customers’ inquiries and problems. Additional responsibilities include creation and maintenance of customer and pricing master data, follow up on open order status and order book maintenance and providing support to the Sales team. This person may also be called to attend trade shows and is, whenever business requires, a back up to other customer service and sales support teams in the EMEA. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Receiving and processing of sales orders in a timely and accurate manner, issuing order confirmations, issuing Product Information Sheets, communicating with operations, engineering and sales teams as needed. 2. Is...