AV Technician Team Lead

Job description

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Team Lead is responsible for leading the Audio-Visual team, ensuring timely and effective resolution of technical issues related to video conferencing and in-room technology. This role involves mentoring technicians, managing the incident ticketing system, developing support processes, and serving as the primary escalation point for complex technical and critical incidents. KEY RESPONSIBILITIES: - Mentor the AV team, including scheduling, and training. - Oversee and manage the ticketing system, ensuring all incidents and service requests are logged, prioritized, and resolved within established Service Level Agree...