Software Development Engineer DCE
Nokia · US
As DCE Engineer, you will be working closely with one of the major global ICPs gathering feature requirements, helping to on-board, involve in recovery effor...
Job description
As DCE Engineer, you will be working closely with one of the major global ICPs gathering feature requirements, helping to on-board, involve in recovery efforts during a critical outage, analyzing logs to isolate faults, determining the root cause, and working towards defect resolution. You will be part of SW/product release cycle, providing software solutions through product enhancement, debuggability requirement during release planning/discussions. You will also work closely with SVT to optimize their test plans & Root Cause Analysis (RCA) discussions as per the ICP use-cases. - Good troubleshooting and debugging skills to handle worldwide field escalations into Optical Systems Engineering. - Investigate and troubleshoot customer issues in both Production and Lab environments to perform efficient and detailed RCA of field issues. - Provide quick post FCS solutions to customer issues completing root cause analysis, temporary workaround for recovery and work with development team for corrective actions. - Produce and deliver post-mortem actions to prevent the issues in the newer products by incorporating learning from the field. - Active participation and contribution to System Deve...