Customer Experience Representative

Job description

Become a member of the PACK! Objectives: - Regularly and confidently manage a large volume of inbound and outbound communication, via ZenDesk, with comprehensive knowledge, compassion, and efficiency - Identify and address customer and client needs, with a goal of total satisfaction in the least amount of time - Meet customer experience department targets, both individually and as a team - Follow company and team guidelines and procedures for communications with minimal supervision, effectively taking ownership of your role - Take the initiative to recommend improvements to company processes for efficiency, or share new ideas, leaving your paw-print on our growing company - Provide cross-departmental support through special projects, as needed, with little impact on your existing duties in CX Responsibilities: Qualifications: - Performing repetitive tasks on a computer while in a stationary position for long periods. - Efficiently manage a high volume of inbound and outbound communications through ZenDesk, leveraging a robust knowledge base. Team coverage varies individually within the hours of 6 AM to 10 PM EST. - Meet individual and team performance targets by achieving key produ...