Service Manager

Job description

Company Summary We are a leading distributor of CNC machine tools in North America. The company supplies modern machining equipment which includes machining centers, lathes, EDM machines, robotics, automation systems, and related services to manufacturers across the United States and beyond. With a sizable team and multiple locations throughout the country, we represent several well-known brands in the industry. The company is dedicated to helping American manufacturers stay competitive by providing advanced technology, dependable support, and quality service to improve productivity and results Job Summary: The Field Service Manager role entails managing service inquiries and coordinating with Sales teams, equipment manufacturers, Service Operations staff, Technical Support experts, and Field Service Engineers (FSEs). Primary duties include supervising the scheduling and deployment calendar for all FSEs, stepping in to provide hands-on customer assistance at customer sites when necessary, evaluating, and authorizing FSE work (such as service documentation and billing), and meeting key financial targets. The position emphasizes expanding the service division, maintaining strong cust...