Customer Success Manager

Job description

About Flosum Flosum is a leading Salesforce-native DevOps platform that enables enterprises to manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency at scale. Built entirely on Salesforce, Flosum empowers teams to streamline releases, improve governance, and drive faster innovation. Role Overview: We are seeking a highly motivated and strategic Customer Success Manager (CSM) to join our growing team. In this role, you will own relationships with a portfolio of customers, ensuring they realize maximum value from Flosum’s platform. You will act as a trusted advisor to Salesforce administrators, developers, and IT leaders, guiding them through onboarding, adoption, and long-term success. This role is critical in driving retention, expansion, and customer advocacy. Key Responsibilities: Customer Relationship Management: - Own and manage a portfolio of smb and mid-market customers - Build strong relationships with key stakeholders, including Admins, DevOps leaders, and executives - Act as the primary post-sales point of contact Onboarding & Adoption: - Lead onboarding and implementation in partnership with Technical Account Managers (TAMS...