Engineering Manager

Job description

Job Description Job Summary: Zendesk holds a vast amount of knowledge about how our customers resolve issues for their customers. The Maquina team turns that knowledge into action — building AI-powered procedures that guide agents step by step through complex workflows, and increasingly letting conversational AI agents handle them autonomously. Our work is built on one of the largest Retrieval Augmented Generation platforms in the customer experience space, already in use by customers in banking, retail, and public services. We're looking for an Engineering Manager to lead the Maquina team from Lisbon. You'll take over a recently established team and grow it as the product scales. This is a hands-on leadership role — you'll shape the team's technical direction alongside the tech lead, manage delivery of an ambitious AI product roadmap, and establish your own leadership presence in the Lisbon office. The team collaborates closely with sister teams in Copenhagen and with data science and ML partners. You'll need to be comfortable navigating ambiguity in a fast-moving product area, and balancing long-term architecture with short-term delivery. What you'll be doing: Lead and grow a tea...