Client Operations Manager

Job description

At January, we’re rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we’re driving superior outcomes for both consumers and creditors, and making sure that credit is fair, accessible, and personal. As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets — it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction. You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones — implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering te...