Maintenance Support Agent

Job description

At Smart Energy , we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification. As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Support Agent to join our growing Operations team. If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you. About the Role 🚀: You’ll sit at the centre of our maintenance and service operations - working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly. From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same. This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once. Please note : This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate. Please only apply if you reside in the Northern Rivers. What You’ll Be Doing ⚡: - Coordinate maintenance and service boo...