IT End User Support Specialist
Altera · San Jose, California, US
Job Description: We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team.
Job description
Job Details: Job Description: We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring junior staff, and ensuring the stability, security, and performance of end-user systems and infrastructure. Key Responsibilities: Provide Tier 2/3 support for hardware, software, and network issues Troubleshoot and fix escalated issues quickly to keep things running smoothly Set up and maintain laptops, mobile devices, and peripherals Support systems like Active Directory, email, and VPN access Handle printer troubleshooting and fixes: Help users with conference room AV setups (Crestron, Logitech, etc.) Jump in on IT projects like upgrades, migrations, and deployments Troubleshoot login issues, Wi-Fi problems, and application errors Document solutions and processes for the knowledge base/SOP Work with other teams to improve overall IT support and user experience The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings , etc...