IT Helpdesk System Supervisor

Job description

IT Helpdesk System Supervisor Reports to: IT Operations Manager: Based: Leeds: Overall requirement & purpose: My client is seeking an experienced IT Helpdesk System Supervisor to oversee and report on the day-to-day operations of the global Help Desk environment and ensure that end users are receiving appropriate assistance in a timely manner. Principal Duties, Responsibilities & Accountabilities: - Manage, maintain, and develop the IT Helpdesk environment - Provide management reports on help desk operations, ensuring that service levels are met, identify trends, and make recommendations for service improvement. - Oversee the help desk support staffs daily activities ensuring timely and professional delivery of technical support, and call management. - Supervise and monitor all open tickets and identify overdue issues, providing resolution in a timely and effective manner. - Enforce technical standards, systems, policies, and procedures. - Provide guidance to the Global IT Support team relating to end-user support. Essential Skills: CVs to Nick ASAP for immediate review - Minimum of 5 years experience in a fast-paced end-user IT support environment - Hands on experience of operatin...