Shoe Care Specialist - South Coast Plaza

Job description

Job Description The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. A day in the life…: You own this if you have… - Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards - Ensure the shine stand is organized and ready to deliver on customer expectations - Shine shoes; provide consultation on care of shoes and minor repair on shoes - Utilize store technology to answer phones, check out customers and properly record customer information. - Meet department and individual productivity goals - Communicate supply needs in a timely manner to manager - Maintain accurate records of shoe care transactions and record tips daily - May flex into other shoe stock and cleaning tasks when needed - Basic math, organization, and written communication skills - Previous shoeshine experience; preferred minimum 1-2 years - Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication - A willingness to learn, and a high level of ownership for personal growth, accountability and initiative - Ability...