Ticket Office (Fellow)

Job description

Position Function: This fellowship is designed to expose the individual to all aspects of ticket operations, including the use of Paciolan ticketing system. The objective of the fellowship is to help the individual learn all aspects of athletic ticketing, including customer service management, day-to-day operations, game day management, innovative ticket sales strategies, fiscal responsibility, and a greater understanding of the athletic department as a whole. Salary Grade : 09: Please see Staff Compensation Structure for salary ranges. Essential Duties and Responsibilities: The above essential duties are representative of major duties of positions in this position. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. Not all of the duties may be assigned to a position. - Provide daily coverage for ticket office phones and windows, while demonstrating exemplary customer service skills to ensure a first-class fan experience. Effectively and accurately answer inquires, explain policies, educate fans, and resolve issues. - Responsible for using P...