IT Service Desk Support Specialist

Job description

About xAmplify At xAmplify, we’re shaping Australia’s digital evolution through intelligent automation and human‑centred technology solutions. As Australia’s leading integrator of AI and Automation, we partner with the world’s most innovative technology providers to deliver transformation across government and industry. Our Managed Services team plays a critical role in enabling smarter, faster, more secure digital operations for our clients. When you join xAmplify, you join a high‑trust, high‑support environment where your development, wellbeing and career progression matter. About the Role: We’re looking for an IT Service Desk Support Specialist to join our onsite Managed Services team supporting one of our key Federal Government clients. You’ll be the front line of technical support, solving problems, keeping systems running smoothly, and ensuring every user receives a high‑quality and professional experience. This role offers variety, hands‑on work, and the chance to contribute to meaningful service improvements, including automation, self‑service enhancements, and modern support workflows. If you’re someone who enjoys fixing issues, helping people, and continuously improving t...