Patient Advocate II

Job description

Description POSITION OVERVIEW: The Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities. ESSENTIAL FUNCTIONS: - Eligibility check - Fixing charts/mistakes - Phreesia appointment validations; cancellation/reschedules - Pre-registration - Recognize, greet and register patients in a polite, prompt and helpful manner - ProviderFlow - Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously - Verify current informational statuses and collect insurance information, demographic information and signatures as needed - Manage EHR – demographic updates - Keeping track of injections/collecting amount due - Voice Nation Voicemails - Scrubbing Schedule - FMH Knowledge - On Hold Reports REQUIRED QUALIFICATIONS AND SKILLS: -: - Minimum of two years’ experience in healthcare setting - Knowledge of medical office procedures - knowledge of computer sy...